Digitalization of loading and unloading processes in Xella Company

After effectively implementing a Digital Dispatch system in the Czech Republic, Slovakia, France, the first plants in Poland, Belgium, Romania and Italy, another Xella Polska plant has implemented an Electronic Service Point (ESP) for drivers. This time, the Ytong plant in Piła was chosen.

In the past, when trucks came to pick up or unload goods in Xella plants, processes were complex and cumbersome: data was entered and re-entered multiple times, verbal and written communication slowed down processes, and lists grew longer one after the other. In addition, there were language barriers and challenges with substituting personnel in shipping departments due to a lack of universal access to data. A key point in this context is also instructing truck drivers about safety regulations in the Xella plants.

How does an Electronic Service Point (ESP) work?

ESP replaces the old “analogue” loading and unloading registration points at plants. Drivers now register themselves using shipment numbers. The points are equipped with touch screens and an application translated into 13 languages, which also provides safety instructions.

The entire registration process is carried out electronically via an application that is – specifically in Poland – linked to the the e-orders system for Xella customers. Forklift operators use tablets to display the goods to be loaded or unloaded. After check-in, truck drivers return to their vehicle, receive assignments of the loading point via SMS notification, where the physical loading and unloading process is carried out. Plant security, in turn, closely monitors the correct way to secure the goods. For drivers who are not adequately prepared, the option of purchasing load securing belts and corners on site is provided.

The goal: simplifying and modernizing delivery processes

– In addition to reducing the workload in daily operations, Digital Dispatch also improves the communication of our safety instructions to truck drivers and generates data on loading times that can be further analyzed. Forklift drivers equipped with tablets can communicate with other teams and potentially use them for other tasks – explains Matej Sýkora, IT manager at Xella, highlighting the advantages of the system.

Digital Dispatch is now implemented in 15 plants across the Xella Group and more will follow soon.

– It is particularly advantageous for further rollouts and developments that Digital Dispatch has been developed in-house from the scratch. We’ve also learned a lot along the way, not least from end-user feedback – adds Matej Sýkora.

The newest upgrade in Piła

The latest addition to the list of newly digitalized plants is the Ytong plant in Piła in Poland. In July 2024, an ESP was set up for the drivers collecting goods on behalf of distributors, as well as on behalf of freight forwarders cooperating with Xella Polska.

– In Poland, we first implemented the system on a pilot basis at the Silka plant in Mosina in March 2023. Following its success, the next step was the January 2024 implementation at the Ytong plant in Ostrołęka. We have now launched an Electronic Service Point for drivers at the Piła plant. The electronic system means faster and more efficient service for drivers – explains Monika Krupińska, director of the customer service and logistics department at Xella Polska.

She adds:

– The process of implementing further ESPs at Xella Polska plants is part of our strategy to digitise and simplify business processes. In September we’ll be launching a fourth point, this time at the Ytong plant in Milicz.

Additional facilities for drivers

– When implementing ESPs at plants, we are also working to improve the conditions for drivers – says Monika Krupińska. She explains that drivers arriving at Xella’s Polish plants are often on long, exhausting routes.

– We aim to meet drivers’ expectations by developing a single standard. This standard ensures that rest areas are available for drivers at all sites. In Piła, we have provided a pavilion with toilets and showers specifically for drivers. Additionally, we have equipped the ESP with a seating area where drivers can relax on comfortable seats, enjoy a cup of coffee, and take a short rest in an air-conditioned room – says Krupińska.

Source/photo: xella.com